Cancellation policies
Canceling or Rescheduling Classes
One-to-One Classes:
If you cancel or ask to reschedule within at least 24 hours notice, you will receive credit for a future session.
If you cancel or ask to reschedule with less than 24 hours notice, you will NOT receive a refund and the class will NOT be rescheduled.
If you do not show up for your scheduled session, you will NOT receive a refund.
Small Group Classes:
If you need to cancel or reschedule a small group class, it is the responsibility of the student to cancel or reschedule as soon as possible. Failure to do so may result in missing the class and no refunds will be given.
Groups classes with fewer than 4 students may be canceled by the Teacher. The Teacher will notify students by email if this should happen.
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Late Arrival
Lessons are to start on time. FluencyRoutine cannot refund or make-up lost time due to student’s late arrival or technical difficulties.
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Teacher Needs to Reschedule
In the event that your Teacher cannot meet at the scheduled time, 24 hours notice will be given, unless unable to do so.
Both parties will try to reschedule the earliest time, which is mutually convenient for both student and the Teacher. If no reschedule is agreed upon, fees paid are usable for future lessons.
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Request for Editing Help or Additional Services Outside of Class Time
If you ask your teach to do editing or review of materials outside of your class time, your teacher may do so but this is considered class time and must be paid.
For example:
You’ve purchased 2 classes from FluencyRoutine.
Plus you need help on a presentation, essay, business letter, website, or any other document, so you ask your teacher to do this before the next class.
This means:
60 minutes of in-class teaching
+
30 minutes of editing time outside of class
= A total of 90 minutes
You have 30 minutes for your next class or you can purchase more class time.